Terms and Conditions


These Terms and Conditions do not affect your statutory rights.

1) Sale Offer

a) When you place an ‘offer to purchase goods’ (order) by completing and submitting an electronic order for any material or product (in this agreement ‘resources’) by submitting a completed order form via our Book Shop you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with us. Your contract with us will only commence when we, confirm acceptance of your order by email or by letter. We will then agree to supply the resources listed on the said order. You will still receive an automatic confirmation that your offer to purchase (order) has been received and that the order is being processed.

b) Any advice or recommendations given by any representative of to the buyer relating to resources, which is not confirmed in writing by www.moorleys.co.uk, will not be binding on www.moorleys.co.uk

c) Any variation to these terms and conditions will be acknowledged on the website.

d) Throughout the website and ordering process and in all correspondence we use the English Language. No other languages are available on this website.

2) Ordering

a) In submitting an order the buyer acknowledges that:

b) All information and specifications relating to the resources produced by a publisher are approximate and all errors on the website may be corrected without any liability to www.moorleys.co.uk. Covers may vary from those supplied because of monitor and printer capabilities and last minute changes made by publishers.

c) www.moorleys.co.uk may make any changes to the specification of the resources to conform to any statutory or European requirements.

3) Right of Withdrawal

a) The buyer has the right to withdraw from the contract within 7 working days of submitting the order for the resources by giving written notice of withdrawal and www.moorleys.co.uk shall credit the buyer’s account for the price of the resources withdrawn. This will include any charges made against small orders and any postage charge levied.

4) Pricing Policy

a) The price of the resources shall be the price as quoted on the website on the date the order was placed, subject to any inadvertent pricing errors (whether technical or otherwise) by www.moorleys.co.uk. A confirmed buying price will be sent to you when we have accepted your order by e-mail or letter.

b) The price of the resources may not include the cost of delivery to destinations outside of the United Kingdom. For such orders, the Buyer will pay the delivery charge as confirmed by email once an order has been received.

c) The price of all the resources on the website includes any applicable Value Added Tax (VAT) at the appropriate rate for the product that is being purchased, which the buyer shall be liable to pay.

5) Payments

a) All payments processed by our website are processed by Paypal and all transactions are subject to their terms of use.

6) Delivery

a) If the buyer does not take delivery of the resources or give www.moorleys.co.uk adequate delivery instructions then no duty of care shall apply, any loss or damage or deterioration to the resources shall not render www.moorleys.co.uk liable.

b) If the buyer does not receive all the goods as specified on the original order then the buyer must notify www.moorleys.co.uk in writing within 10 working days from the date of delivery. If the buyer does not inform www.moorleys.co.uk in writing within the specified time then no liability will be attached to www.moorleys.co.uk. In any event any loss or damage suffered by the buyer as a result of such a delivery shall be limited to the price of the goods not delivered or the cost of replacement resources.

c) Risk of damage or loss of the resources shall pass to the Buyer on delivery or, if the Buyer fails to take delivery of the Goods, the time when the Supplier has tried to deliver the Goods.

d) Title shall pass to the buyer on delivery of the goods.

e) See Shipping Policy for methods and charges.

7) Warranty and Ownership

a) Subject to the conditions set out below www.moorleys.co.uk warrants that the resources will correspond with the order at the time of delivery and will be free from defects on delivery. If www.moorleys.co.uk is in breach of this warranty the buyer shall notify www.moorleys.co.uk within 14 working days from the date of discovery of the defect. On receiving a notice of failure of warranty www.moorleys.co.uk may, at its sole option either replace all the faulty resources or refund the price of the resources that are defective. This shall be the extent of the liability of www.moorleys.co.uk and no consequential loss claim of any kind shall be made against www.moorleys.co.uk.

b) If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

8) Your Statutory Rights

a) At www.moorleys.co.uk we want you to be happy every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our “no quibbles” guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.

b) By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products except for where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase products that are no longer sealed if supplied in a sealed state.

c) To cancel your purchase under this cooling-off period, please put a note in with your product explaining the reason for the return as “contract cancellation”. Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is: Returns Department Moorleys Print & Publishing Ltd, 23 Park Road, Ilkeston, Derbys DE7 5DA United Kingdom.

d) For your protection, we recommend that you use a recorded-delivery service.

e) Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge, we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department for Business Enterprise & Regulatory Reform website at: http://www.berr.gov.uk/

9) Export Terms

a) www.moorleys.co.uk will be responsible for complying with any legislation or regulation governing the importation of resources into the Country of destination.

10) Withdrawal of Goods

a) www.moorleys.co.uk may withdraw the sale or distribution of any resources produced by or generally supplied by www.moorleys.co.uk without prior notice, or liability, to the Buyer.

11) Court Jurisdiction

a) The Contract and these Terms and Conditions shall be subject to English law and the parties submit to the non-exclusive jurisdiction of the English Courts. These Terms and Conditions are also in line with The Consumer Protection (Distance Selling) Regulations 2000 and the EU Distance Sales Directive of 1998 and the Privacy and Electronic Communications Regulations 2003.

If you have further questions which aren’t answered here please contact us.

Moorleys Print & Publishing Ltd
23 Park Road, Ilkeston, Derbys DE7 5DA, UK
Phone/Fax: (0115) 932 0643

Registered in England No.: 1033909
VAT Reg. No.: GB 116 7436 71